Happy New Year to the group!
For anyone who has a credit on a contract (this happens if you borrow points against a contract with maintenance under $4/1K, a biennial contract where you pay half maintenance annually, or you borrow points and cancel a reservation, in which case the points go back to the first contract on your account and not the one you borrowed from), you can have the credit transferred to another account with a balance by emailing CapitalManagement@orangelake.com.
Last year, I tried calling to get it fixed, but the credits were never moved. This year I tried emailing, and it was fixed in 4 business days.
First I paid everything down until my credits and balances netted to $0, then I just emailed my Owner ID and a list of contracts with offsetting credits and balances and they zeroed everything out - I had 2 contracts with credits and 4 with balances and they did it all right the first time, including removing voluntary contributions as I requested.
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